Secure Access to Your Digital Assets
Access your portfolio, trade cryptocurrencies, and manage your digital wealth on Canada's most trusted exchange.
Join over 500,000 Canadians trading digital assets securely
Your funds are protected with military-grade encryption and cold storage technology.
Execute trades instantly with our advanced matching engine and real-time market data.
Make informed decisions with professional charting tools and market insights.
Trade with confidence on Canada's fully regulated cryptocurrency exchange platform.
Over $2 billion in trading volume with zero security breaches
Find quick answers to common login and account security questions. Can't find what you're looking for? Our support team is here to help 24/7.
Click on 'Forgot Password?' on the login form, enter your registered email address, and we'll send you a secure reset link. Make sure to check your spam folder if you don't see the email within a few minutes. If you still have trouble, our 24/7 support team can help verify your identity and assist with account recovery.
NDAX employs multiple layers of security including 256-bit SSL encryption, cold storage for 95% of digital assets, multi-signature wallets, and two-factor authentication (2FA). We're also fully regulated by FINTRAC and follow strict compliance protocols. Our platform has maintained a perfect security record since 2018 with zero security breaches.
There are several possible reasons: your account may be temporarily locked due to multiple failed login attempts, you might have 2FA enabled and need to enter your authentication code, or there could be a browser issue. Try clearing your cache, disabling browser extensions, or using an incognito window. Contact support if the problem persists.
After logging in, go to Account Settings > Security > Two-Factor Authentication. You can choose between SMS or authenticator app methods. We highly recommend using an authenticator app like Google Authenticator or Authy for enhanced security. Follow the step-by-step instructions to scan the QR code and verify your setup.
Account locks typically occur for security reasons or compliance requirements. Check your email for any notifications from NDAX explaining the reason. For security locks (like multiple failed login attempts), wait 30 minutes before trying again. For compliance-related suspensions, you may need to provide additional verification documents. Contact our support team for immediate assistance.
Yes, you can access your NDAX account from multiple devices including desktop computers, tablets, and mobile phones. We recommend logging out when using shared or public devices. You can also monitor active sessions and revoke access from unfamiliar devices in your account security settings.
Our dedicated support team is available 24/7 to assist you with any login issues or account questions.